Call Trends
Call Center Report - Call Trends Report
Avg Answer Time
00:00:46
Avg talk time
00:05:25
avg hold time
00:00:25
wrapup time
00:01:00
avg handle time
00:00:55
max wait time
00:45:32
SLA Percentage (%)
SLA % (Answered Under 60s)
Average Handle Time (Seconds)
Average Handle Time (Seconds)
Average Answer Time (Seconds)
Average Answer Time (Seconds)
Inbound Calls
Average Answer Time (Seconds)