Call Disposition
Call Center Report - Call Disposition
Inbound Calls
8071
Outbound Calls
13069
Answered Calls
4629
After hours Calls
2820
Missed Calls
621
Avg talk time
00:05:08
avg hold time
00:00:07
max wait time
00:05:00
avg handle time
00:05:16
wrapup time
00:00:00
Disposition Breakdown
| Order Status | Progress | Percentage |
|---|---|---|
| Product Inquiry |
1861
|
26.39% |
| Partial Refund Save Sale |
1135
|
16.09% |
| Order Not Placed |
910
|
12.9% |
| Cancellation Request |
707
|
10.02% |
| Order Status |
678
|
9.61% |
| Refund Status |
335
|
4.75% |
| Ghost Call |
304
|
4.31% |
| Return Request |
217
|
3.08% |
| Reshipment Request |
205
|
2.91% |
| Full Refund Processed |
184
|
2.61% |
| Return Instruction |
161
|
2.28% |
| Sale Made |
52
|
0.74% |
| HungUp |
52
|
0.74% |
| Wrong Department |
49
|
0.69% |
| Pricing Inquiry |
46
|
0.65% |
| Sales - Upsell Done |
40
|
0.57% |
| Disposition - Existing custom |
27
|
0.38% |
| Customer Hangup |
16
|
0.23% |
| DO NOT CALL |
8
|
0.11% |
| Delayed Shipment |
7
|
0.1% |
| International Caller |
7
|
0.1% |
| Voicemail |
7
|
0.1% |
| Lead Being Called |
6
|
0.09% |
| Checkout Form Sent |
5
|
0.07% |
| Call back |
5
|
0.07% |
| Recorded LineRobo Call |
5
|
0.07% |
| Not interested |
4
|
0.06% |
| Dead Air |
3
|
0.04% |
| Call Transferred |
3
|
0.04% |
| Payment Options |
2
|
0.03% |
| No Answer |
2
|
0.03% |
| Semaglutide |
2
|
0.03% |
| Answering Machine |
2
|
0.03% |
| Tirzepatide - Injection |
2
|
0.03% |
| Wrong Number |
2
|
0.03% |
| Mounjaro |
1
|
0.01% |
| Tirzepatide |
1
|
0.01% |
Disposition Breakdown Overview
Product Inquiry Partial Refund Save Sale Order Not Placed Cancellation Request Order Status Refund Status Ghost Call Return Request Reshipment Request Full Refund Processed Return Instruction Sale Made HungUp Wrong Department Pricing Inquiry Sales - Upsell Done Disposition - Existing custom Customer Hangup DO NOT CALL Delayed Shipment International Caller Voicemail Lead Being Called Checkout Form Sent Call back Recorded LineRobo Call Not interested Dead Air Call Transferred Payment Options No Answer Semaglutide Answering Machine Tirzepatide - Injection Wrong Number Mounjaro Tirzepatide Total