Dashboard
Call Center Report - Call Summary
Inbound Calls
8071
Outbound Calls
13069
Answered Calls
4629
After hours Calls
2820
Missed Calls
621
Avg talk time
00:05:08
avg hold time
00:00:07
max wait time
00:05:00
avg handle time
00:05:16
wrapup time
00:00:00
Offered Calls
Offered Calls
Answered Calls
Missed Calls
Afterhours Calls
Avg Talk Time (mins)
Avg Talk Time (mins)
Avg Handle Time (mins)
Total Calls
Total Calls